Telemarketing Essentials Course

Telemarketing is a process by which you call the customer over the phone to introduce a product, create interest, qualify him and fix an appointment for direct contact.

Beginner 0(0 Ratings) 0 Students enrolled
Created by Almamater SPARKS Last updated Tue, 21-Dec-2021 English
What will i learn?
  • Better understanding for calling customers
  • Convert clients by calling

Curriculum for this course
3 Lessons 02:44:38 Hours
Basics of Telemarketing
3 Lessons 02:44:38 Hours
  • Part 1: Prospecting 01:00:46
  • Part 2: Buying and Selling process 00:51:49
  • Part 3: Scripting 00:52:03
  • Internet Connection
  • Knowledge of Calling
  • Pen and paper
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Topics Covered

Prospecting i.e how to identify the right person to approach to offer your product or service (or) filtering a database to identify the right person to approach to offer your product or service.

Buying and Selling process : it is always important to look at the buyer's perspective first. Selling will happen when the buying takes place.

Scripting: The Telemarketing Script guides the agents as they attempt to convert the call recipient from a prospect into a customer. The script serves as a guide so the agent can engage with the recipient instead of focusing on what to say. 

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About the instructor
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  • 2 Students
  • 5 Courses
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People find me to be an upbeat, self-motivated team player with excellent communication skills. For the past several years I have worked in lead qualification, telemarketing, and customer service in the technology industry. My experience includes successfully calling people in director-level positions of technology departments and developing viable leads. I have a track record of maintaining a consistent call and activity volume and consistently achieving the top 10 percent in sales, and I can do the same thing for your company.

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  • 02:44:38 Hours On demand videos
  • 3 Lessons
  • Full lifetime access
  • Access on mobile and tv