Telemarketing is a process by which you call the customer over the phone to introduce a product, create interest, qualify him and fix an appointment for direct contact.
Topics Covered
Prospecting i.e how to identify the right person to approach to offer your product or service (or) filtering a database to identify the right person to approach to offer your product or service.
Buying and Selling process : it is always important to look at the buyer's perspective first. Selling will happen when the buying takes place.
Scripting: The Telemarketing Script guides the agents as they attempt to convert the call recipient from a prospect into a customer. The script serves as a guide so the agent can engage with the recipient instead of focusing on what to say.
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